How To: Effectively Manage Staff Workload

Article by Clara Khoo

In any organization, staffing management is an essential factor in ensuring that the company is effectively utilizing their resources. According to EconomicsDiscussion, it ensures that all employees are given a role to execute, and that it is done well. However, this is easier said than done.

Manual Workload Management

Traditionally, staffing management is done manually. The workload of employees in an organization is evaluated with limited data. This data can include submission timelines, the number of times deadlines were met, the number of outstanding projects and other metrics. Oftentimes, whether an employee is able to handle their workload becomes apparent only during Human Resource (HR) visits. While these measures are in place, they are sporadic and inaccurate to enable a timely recalibration of workload. The fast-paced environments also pose a challenge in assigning team members with tasks that best fit project requirements. Thus, with profits on the line, productive members are included in more projects. Workloads within a team become imbalanced, and productive employees burn out faster. In the long run, this can have detrimental effects on both productive employees and less productive employees alike.

The Importance of Workload Management

The evolving landscape of work makes this a more pressing issue and in our “The Future of Work” blog post, we touch on why this is the case.  Coming back to the issue at hand, automation of staffing management process can immensely improve productivity with accurate and timely data. This can be done with TRIYO.

TRIYO runs in the background as it is embedded in existing communication channels. The software gathers work and user data, surfacing it to leverage on previously latent data of available work hours and workloads of team members. When assigning members to a project, staffers can assess the resources of employees required directly from the TRIYO dashboard. As a result, team workloads are balanced in real-time. More productive members do not burn out, improving the overall efficiency of the organization.

Optimize your workload management today! Click here to learn more.


TRIYO’s intelligent data platform integrates, aggregates data from all communication channels across an organization and visualizes the data to generate powerful insights into resource utilization, client engagement and process efficiencies.

Our mission is to help organizations to surface and understand the latent data hidden in all communications channels to provide real-time insights into process gaps and to create efficiencies


Clara Khoo

Performance Marketer


3 min read

31 Oct 2022

Updated on 11 Jan 2023

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